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Emergency maintenance on Linux Servers {Shared and VPS}

by crm on December 19,2014 3:52 pm

Dear Valued Customers,

If you have a Linux VPS or a Shared OnCloud Linux subscription, this maintenance will affect you. Due to recently discovered vulnerability in the Linux kernel, all Virtuozzo and Linweb servers will have to be rebooted.

This big project starts tonight, on Friday, December 19th at 10 PM EST.

The project will be finished on December 26th at 12 AM EST.

This process will require rebooting of your VPS server or Linux Shared subscription, which means that during this time frame you will be unable to access your VPS for no more than 15 minutes.   We apologize for any inconvenience.

In the process of improving your service we are trying our best to ensure that there is minimal impact to you.

Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Please feel free to contact us 24/7 http://myhosting.com/help/

 

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[WordPress Vulnerability] For Versions Older Than 4.0.1

by crm on December 18,2014 12:54 pm

Dear Valued onCloud Customers,

If you are running WordPress on your site(s), please read this message carefully (the same message has also been emailed to those that are affected).

A vulnerability that affects versions of WordPress older than 4.0.1 has been discovered. As a result, WordPress has announced a critical security release with its most recent update, and it is strongly recommended that you update your sites to the latest version of WordPress 4.0.1 immediately. Please see https://wordpress.org/news/2014/11/wordpress-4-0-1/ for details.

Before proceeding with the update, please make sure that everything is backed up. Once this is done, you can refer to the applicable steps that explain the upgrade process in detail:

1)      If you have previously installed WordPress through your Control Panel:

-Visit https://manage.myhosting.com and login with your credentials

-Click on the Website tab

-Select the WordPress website that will be updated

-Click on “Site Applications” section under the Website Tools

-If the update is available, it will be reflected as “Upgrade Available”

-Click on the application “WordPress”

-Click on “Upgrade”

 

2)      If you have WordPress through a custom installation and have versions newer than 2.7:

-Visit your WP-login admin page and login with your credentials

-If your WordPress version is indeed newer than 2.7, “Updates” will appear on your Dashboard

-Click on “Please update now”

-Choose what you want updated (It is recommended to update the plugins to ensure compatibility)

 

3)      If you have WordPress through a custom installation and have versions older than 2.7:

-Please refer to the Manual Update guide released by WordPress:

http://codex.wordpress.org/Updating_WordPress#Manual_Update

If you require further assistance or have any questions, please do not hesitate to contact our Technical Support Team: http://myhosting.com/help/

 

Yours sincerely,

-Your Customer Relations Team

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Upcoming Maintenance: Sat, Dec 20 -Some Classic Sites will be Unavailable

December 16, 2014 11:34 am

Hello Valued Classic Customers, On Saturday, December 20, 2014 at 2 am EST maintenance will be performed on one of our Classic servers.  This will cause about 3 hours of downtime for a small portion of you.  We apologize for any inconvenience. Thank you for your understanding, -Your Customer Relations Team

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Resolved: Toll Free Numbers are Unavailable

December 13, 2014 9:52 am

Greetings, Reach out to us via phone, email and Live Chat, we are happy to help! The issue that we were having with our toll-free numbers has been resolved as of last night at 9:00 pm EST .  We apologize for the late update. Happy Hosting, -Your Customer Relations Team

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Emergency Maintenance: Toll Free Numbers are Unavailable

December 12, 2014 6:19 pm

Hello Everyone, An issue has been reported by our telephone carrier so you will not be able to reach us via our toll – free numbers.  Please note that you can still reach us via email at support@myhosting.com and Live Chat. We will let you know when this is resolved.  Sorry for any inconvenience. Regards, [...]

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Planned Mainteenance: Sat, Dec 13th -Classic Exchange Service

December 6, 2014 6:45 pm

Dear Classic Exchange Customers, Please be advised that there will be about 1 hour downtime on Saturday, December 13th starting at 10:30 PM EST.  Outlook Web Access (OWA) will also be unavailable at this time. You will not be able to send messages, and any messages that are sent to you during this time will [...]

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[Resolved] Web Hosting Network Impacted

December 1, 2014 5:20 pm

Dear all Web Hosting Customers, Please be advised the issue is now resolved and all services are back online. We appreciate your patience while our team worked on a solution to the unexpected network interruption. – Your Customer Relations Team

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Web Hosting Network Impacted

December 1, 2014 4:53 pm

Dear all Web Hosting Customers, Please be aware an issue was reported that is impacting the up time of our Web Hosting Network, you may be experiencing a brief interruption to your services. We are working on an immediate mitigation plan to minimize the impact to your hosting services. Your patience is much appreciated. – [...]

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[Resolved] Emergency Maintenance – Oncloud Control Panel

December 1, 2014 1:51 pm

Greetings, We are happy to inform you that the intermittent issues we were having with the onCloud Control Panel resolved. Operation team completed the Emergency maintenance on our end. We apologize for any inconvenience caused because of this maintenance. Thank you for your business with myhosting.com. Regards, -Your Customer Support Team

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Emergency Maintenance – Oncloud Control Panel

December 1, 2014 1:36 pm

Dear myhosting.com customers; We would like to inform you about Emergency Maintenance that is causing a slight interruption for all customers trying to use their onCloud Control Panel. Our Operation team currently working on the issue and access will be limited to onCloud control panel until their maintenance completed. We are sorry for any inconvenience. [...]

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