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Attention – Suspicious Emails

by crm on September 15,2016 4:27 pm

Dear Customers,

It came to our attention that there are unsolicited emails sent to our customers from suspicious sources posing as MyHosting.com (CreditControl@mail2web.com and  CreditControl@myhosting.com). These email addresses do not represent myhosting.com. Please be aware that we do not send out any attachments containing .zip files. We strongly advise you not to open these attachments should you receive any emails from these sources. If in doubt, please contact us and we will be happy to assist.

Thank you for your business with myhosting.com.

Yours sincerely,

myhosting.com Customer Support Team

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Dear Shared Hosting Customers,

Please be advised that after August 31st,  2016 there will be a 25% price increase on our regular retail price that affects all new and existing Shared Hosting subscriptions with myhosting.com (this change does not apply to Exchange and SharePoint services). We will also be sending an email about this to your admin email address on the account.

Changes to existing plans will NOT take effect until the next renewal date. For example, if you had a service that is pre-paid for 1 year year until January 31st 2017, then the pricing changes would take affect starting February 1st 2017.

To check your renewal dates for your Classic subscription(s):

  1. Log into the Classic Control Panel with your credentials
  2. Click My Account
  3. Click Billing Terms

Modifications can be made to your account via this link.

OnCloud customers, to check your next renewal dates for your subscription(s):

  1. Log into the onCloud Control Panel with your credentials
  2. Click on the Account tab
  3. Click on Subscriptions towards the bottom left

Changes can be made by clicking this link.

Yours sincerely,

Customer Relations

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OnCloud Control Panel Upgrade on June 3 2016

May 24, 2016 10:31 am

Attention dear OnCloud customers, In order to server you better we always working on our performance improvement. Having said that, on June 3 2016  at 10 PM EST your onCloud control panel, https://manage.myhosting.com will be unavailable. Also, all order placement (upgrade/downgrade/sales) will be temporally disabled. We sincerely apologize for any inconvenience. Maintenance starts: June 3 2016 [...]

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Domain name price change for extensions co.uk, org.uk and .ws

February 12, 2016 2:02 pm

Dear Customers, Please be advised that our third-party domain name registrars have implemented a pricing increase for domains with the extensions co.uk, org.uk, and ws. Effective February 18th 2016, new yearly renewal fees for these domains will be as follows: -co.uk > $9.65 per year -org.uk > $9.65 per year -ws > $27.95 per year [...]

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Upcoming pricing changes to your VPS subscriptions

February 3, 2016 9:32 am

Dear VPS Customers,   Please be advised that starting February 18th 2016, there will be a 35% price increase on our regular retail price that affects all new and existing VPS subscriptions with myhosting.com, including all add-ons and additional resources provided or available for VPS subscriptions. We will also be sending an email about this [...]

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Emergency maintenance: Classic Exchange Customers

January 8, 2016 4:04 pm

Attention dear Classic Exchange Users,   In order to improve our service performance, our Operations Team will perform  a hardware upgrade tonight, January 8,  between 7 PM EST and 7:30 PM EST. As a result, some of you will experience downtime for no longer than 30 min. We apologize for  any inconvenience. In the process [...]

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Our onCloud Control Panel will be under the maintenance work on December 5th

December 4, 2015 11:13 am

Dear OnCloud Customers, In order to server you better we always working on our performance improvement. Having said that, on December 5th, 2015 at 10 PM EST your onCloud control panel, https://manage.myhosting.com will be unavailable. Also, all order placement (upgrade/downgrade/sales) will be temporally disabled. We sincerely apologize for any inconvenience. Maintenance starts: December 5th at 10 [...]

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COMPLETED: [[Emergency Maintenance]]: Live Chat

October 29, 2015 4:47 pm

Dear Valued Customers, Thank you for your patience. Our vendor Live Chat completed the emergency maintenance so chat function is up and running once again. We are sorry for any inconvenience experienced. Thank you for your business with myhosting.com. Sincerely, -Your Customer Relations Team

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[[Emergency Maintenance]]: Live chat

October 29, 2015 4:05 pm

Dear Valued Customers, Due to unforeseen circumstances, our partners Live Chat became unavailable. We apologize for any inconvenience.  We are confident that it will be resolved shortly. Please use our Toll Free number 1 (866) 289-5091 or email http://myhosting.com/help/ Sincerely, Your Customer Relations Department  

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[COMPLETED] Issues Processing Payments and Updating Credit Cards via https://support.myhosting.com

October 14, 2015 3:45 pm

Hello Everyone, We are pleased to announce that this issue has been resolved.   Should you continue to have issues with billing, please make sure to reach out to us for assistance. Thank you for your patience, -Your Customer Support Team

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