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Dear Valued Customers,

If you are running WordPress on your site(s), please read this message carefully (the same message has also been emailed to those that are affected).

A vulnerability that affects versions of WordPress older than 4.2 has been discovered. As a result, WordPress has announced a critical security release with its most recent update, and it is strongly recommended that you update your sites to the latest version of WordPress 4.2.2 immediately. Please see https://wordpress.org/news/2015/05/wordpress-4-2-2/ for details.

Before proceeding with the update, please make sure that everything is backed up. Once this is done, you can refer to the applicable steps that explain the upgrade process in detail:

1)   If you have WordPress through a custom installation and have versions newer than 2.7:

-Visit your WP-login admin page and login with your credentials

-If your WordPress version is indeed newer than 2.7, “Updates” will appear on your Dashboard

-Click on “Please update now”

-Choose what you want updated (It is recommended to update the plugins to ensure compatibility)

 

2)      If you have WordPress through a custom installation and have versions older than 2.7:

-Please refer to the Manual Update guide released by WordPress:

http://codex.wordpress.org/Updating_WordPress#Manual_Update

If you require further assistance or have any questions, please do not hesitate to contact our Technical Support Team: http://myhosting.com/help/

 

Yours sincerely,

-Your Customer Relations Team

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Upcoming upgrade for Classic Shared Customers

by crm on May 19,2015 3:22 pm

Dear Classic Shared Customers,

We would like to inform you that our Operations Team has scheduled an upgrade on a few nodes this weekend. This upgrade will improve our service performance.

This procedure will require a node reboot which may bring some of your websites offline on Saturday,  May 23rd, between 10 AM EST – to 12 PM EST. In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding of the necessity of this upgrade. We sincerely appreciate your business and support.

Please feel free to contact us 24/7 http://myhosting.com/help/

Sincerely,

Your Customer Relations Department

 

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onCloud Control Panel Upgrade

April 30, 2015 3:18 pm

Dear valued OnCloud Customers, Please be advised, that our Operations Team is going to perform an upgrade on the internal https://manage.myhosting.com/ control panel. This takes place on Friday May 1st,  at 2 AM EST. During this time frame your control panel will be inaccessible for no longer than 30 min. We sincerely apologize for any inconvenience. If [...]

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[COMPLETED] onCloud Control Panel Update

April 20, 2015 8:50 am

Dear myhosting.com onCloud Customers, Please be advised that this update is now complete.  Orders can now be placed via myhosting.com and you can manage your services via your manage.myhosting.com Control Panel.  Real time support is also ready to assist you via chat, email and telephone. Thanks so much for your patience and understanding, -Your Customer [...]

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onCloud Control Panel Update

April 16, 2015 3:49 pm

Dear myhosting.com onCloud Customers, There will be an interruption in the functionality of the onCloud Control Panel on Sunday, April 19th at 10 pm EST until Monday, April 20th at 10 pm EST.   During this 18-24 hour time frame, the follow services or features will be unavailable: Order placement via myhosting.com Account management via manage.myhosting.com [...]

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[Resolved] Emergency Maintenance – X2Web06

April 13, 2015 7:13 am

Dear myhosting.com Shared Hosting Linux Customers; We have resolved the issue on the X2Web06 Linux server. All website should now be online and running. We are looking into the root cause of this to determine how we can prevent this in the future. Thank you for your understanding, Your myhosting.com Customer Support Team

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Emergency Maintenance -X2Web06

April 12, 2015 12:11 pm

Dear myhosting.com Classic Shared Linux Customers, We have identified an issue with the Shared Classic Linux Server as web pages are not loading. Please rest assured that the issue already identified and our Operation team is working to fix the issue. We are in the process of resolving the issue and we apologize for this [...]

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Brief Interruption: onCloud Control Panel Update

February 25, 2015 5:25 pm

Dear myhosting.com onCloud Customers, There will be a very brief interruption on Saturday, February 27th at 1:00 am EST for 30 minutes.   During this time frame, the follow services or features will be unavailable: Orders are placed via myhosting.com Account management via manage.myhosting.com Our access to your account for troubleshooting and account verification purposes We [...]

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[RESOLVED] Toll Free Number is Now Available

January 30, 2015 11:34 am

Hello Everyone, The phone lines are back up and we are ready to help you. We appreciate your patience, -Your Customer Support Team

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Toll Free Number Unavailable

January 30, 2015 11:12 am

Hello Valued Customers, We are currently having an issue with our toll-free line but please feel free to reach out to us via chat or email.   This will be fixed as soon as possible and we will keep you updated.  Sorry for any inconvenience. Regards, -Your Customer Support Team

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