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[COMPLETED] Classic Shared Customers’ Migration

by crm on September 17,2014 12:21 pm

Dear Classic Customers,

We are pleased to inform you that our operations team has successfully completed the hardware replacement. As a result, we hope that you will be even happier with your service experience.

Thank you once again for your cooperation.

We appreciate your business.

Yours truly,

-Your Customer Support Team

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Incoming Call Issue to Myhosting.com Support Lines.

by Technical Support on September 4,2014 7:18 am

Dear Valued Customers,

Please be aware that we are currently experiencing issues with incoming calls to our Myhosting.com Support lines. The issue appears to be isolated to US clients attempting to contact us at our toll free 800 number using cellular networks, Skype and Google voice; calling from landlines appears to be unaffected. We have a ticket open with Primus and are working to resolve this issue as soon as possible.

Thank you for your patience and understanding.

-Your Customer Support Team

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Attention Linux VPS users with PHP 5.4 and 5.5

August 26, 2014 2:40 pm

Dear Linux VPS customers with installed PHP 5.4 and 5.5, We would like you to be aware of a small vulnerability discovered by cPanel on some versions of PHP 5.4 and 5.5. More information can be found here http://cpanel.net/easyapache-3-26-6-released/ Yours truly, Customer Relations Department

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[Resolved] Emergency Maintenance – Classic Server

August 13, 2014 6:21 am

Dear myhosting.com Shared Hosting Linux Customers; All the issues on the Linux server resolved. All website should now be online and running. We are looking into the root cause of this to determine how we can prevent this in the future. If you have any concerns or questions about this, please email our Customer Relations [...]

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[UPDATE] Emergency Maintenance – Classic Server

August 13, 2014 4:54 am

Dear myhosting.com Shared Hosting Linux Customers; We have resolved the main issue on the Linux server. Most of the websites should now be online and running. We are still experiencing network issues on the same server which may cause downtime on your website.We are in the process of resolving the issue and we apologize for [...]

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Emergency Maintenance – Classic Server

August 13, 2014 4:32 am

Dear myhosting.com Classic Shared Linux Customers, We have identified an issue with the Shared Classic Linux Server as web pages are not loading. Please rest assured that the issue already identified and our Operation team is working to fix the issue. We are in the process of resolving the issue and we apologize for this [...]

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[RESOLVED] Emergency Maintenance -onCloud Shared Linux Hosting

August 5, 2014 1:03 pm

Hello Valued Customers, We are happy to advise that the abusive website has been isolated and the issue has been resolved.  Sorry for any inconvenience that this incident may have caused some of our customers that are in our onCloud Shared Linux hosting environment. Your business is appreciated, -Your Customer Support Team

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Emergency Maintenance -onCloud Shared Linux Hosting

August 5, 2014 11:45 am

Hello Customers with services in our onClound Shared Linux environment, We are currently experiencing issues on one of our onCloud Shared Linux servers and are working to get services back to normal as quickly as possible.  Your success is our success so we will keep you posted. Regards, -Your Customer Support Team

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Classic Shared Customers’ Migration

August 1, 2014 5:14 pm

Dear Classic Customers, In order to improve your service performance, our operations team is replacing hardware that your server is on. This will drastically improve your service experience, which in the end will make you enjoy your stay with us even more. This operation will take place starting August 4. While your server is under [...]

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[RESOLVED] Canadian Data Center service interruption

July 30, 2014 5:06 pm

Good news for our customers hosted in Toronto Data Center. It is back online and is fully operational. We are sincerely sorry for any inconveience. Please contact Customer Relations Department if you have any questions or concerns. Yours truly, Customer Relations Department  

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