Hello onCloud Shared Customers,
It has been brought to our attention that a MySQL server is currently offline impacting some onCloud Shared customers that have a database on a particular MySQLserver. This means that applications like WordPress, Joomla, etc, will be unable to connect to the database and will show an error.
You can check which MySQL server you are on by signing into your manage.myhosting.com control panel and clicking More Services-> Databases -> database name. If the hostname is: mysql401int.manage.myhosting.com then you are being affected. We are working with our vendor to ensure that this is resolved as quickly as possible and we will keep you posted.
Thank you for your patience and understanding,
Your myhosting.com Support Team