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Service Interruption – Windows 2003 Classic Servers Update

March 12, 2013 5:26 am

Dear Valued Customers: We would like to inform you that the service interruption to the Windows 2003 servers is till ongoing. Our operations team believe they have identified the cause of the service interruption and are currently exploring options to restore service. Should you have any questions or concerns please don’t hesitate to send us [...]

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Service Interruption – Windows 2003 Classic Servers

March 12, 2013 12:38 am

Dear myhosting.com clients: Our Operations team has identified an issue with one of our Virtual Machine which is responsible for hosting 6 of our Classic Windows 2003 Shared Hosting servers. The following servers are currently unavailable: web3002, web3004, web3005, web3008, web3027, and web3034. Currently there is no ETA on when this issue will be resolved [...]

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cPanel Internal Security Enhancements

March 1, 2013 7:52 pm

Dear cPanel Customers; We would like to bring your attention to a recent update from cPanel about a security breach to their service.  Their security team is continuing to investigate the nature of this exploit, however, cPanel is not aware of the potential impact this may cause. At myhosting.com, we take this very seriously as we understand the importance [...]

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Service Desk Ticketing System Upgrade Complete

February 24, 2013 12:34 pm

Dear Valued Customers: The upgrade has been completed and all support channels are now available. Please do not hesitate to contact our support team for any reason if you have any questions or concerns. Thank you kindly for your patience and understanding during this time. – myhosting Customer Support Team

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Service Desk Ticketing System Upgrade Update

February 24, 2013 8:20 am

Dear Valued Customers: We would like to inform you that maintenance is still ongoing at this time. The upgrade is taking longer then expected however should be resolved within the next few hours. The live chat feature will be unavailable during the upgrade. There will be no issue when submitting a request to our email [...]

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Service Desk Ticketing System Upgrade

February 24, 2013 12:46 am

Dear Valued Customers: We would like to inform you that we are upgrading our Service Desk ticketing system tonight February 23rd, 2013 between 12:30pm and 6:30am Eastern Standard Time. The live chat feature will be unavailable during the upgrade. There will be no issue when submitting a request to our email channel; however, the responses [...]

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Planned Maintenance: POA Update

February 13, 2013 3:50 pm

Dear onCloud Customers;   We would like to inform you of an upcoming maintenance that will cause a slight delay for all customers located on our onCloud platform. This maintenance is being performed on February 19th at 1:00am Eastern Standard Time. The access will be limited to your control panel at manage.myhosting.com and the provisioning [...]

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Emergency Network Interruption – Resolved

February 2, 2013 6:52 pm

Dear VPS Customers, The emergency network interruption at our Rochester data center has been resolved. We apologize for the inconvenience this may have caused you. Our operations team is further investigating the root cause along with the ISP. Should you have any questions please contact us at welcome@myhosting.com. We thank you for your patience and [...]

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Emergency Maintenance: US VPS subscriptions

February 2, 2013 5:49 pm

Dear valued VPS customers, All customers hosted in our Rochester Data center will be experiencing a brief interruption to your VPS service. This will be affecting both Linux and HyperV servers. Our Operations team is working on resolving this as soon as possible and we will update you with more information. Thank you for your [...]

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Resolved: Emergency Maintenance: US VPS Subscriptions

January 31, 2013 9:44 am

To our Dear and Valued VPS Customers, The issue that we were facing in our Rochester Data center has been resolved for both our Linux and HyperV servers.  We apologize for any inconvenience. Thank you for your patience and understanding,   -Your Customer Support Team

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