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onCloud Control Panel Update

April 16, 2015 3:49 pm

Dear onCloud Customers, There will be an interruption in the functionality of the onCloud Control Panel on Sunday, April 19th at 10 pm EST until Monday, April 20th at 10 pm EST.   During this 18-24 hour time frame, the follow services or features will be unavailable: Order placement via Account management via [...]

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[Resolved] Emergency Maintenance – X2Web06

April 13, 2015 7:13 am

Dear Shared Hosting Linux Customers; We have resolved the issue on the X2Web06 Linux server. All website should now be online and running. We are looking into the root cause of this to determine how we can prevent this in the future. Thank you for your understanding, Your Customer Support Team

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Emergency Maintenance -X2Web06

April 12, 2015 12:11 pm

Dear Classic Shared Linux Customers, We have identified an issue with the Shared Classic Linux Server as web pages are not loading. Please rest assured that the issue already identified and our Operation team is working to fix the issue. We are in the process of resolving the issue and we apologize for this [...]

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Brief Interruption: onCloud Control Panel Update

February 25, 2015 5:25 pm

Dear onCloud Customers, There will be a very brief interruption on Saturday, February 27th at 1:00 am EST for 30 minutes.   During this time frame, the follow services or features will be unavailable: Orders are placed via Account management via Our access to your account for troubleshooting and account verification purposes We [...]

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[RESOLVED] Toll Free Number is Now Available

January 30, 2015 11:34 am

Hello Everyone, The phone lines are back up and we are ready to help you. We appreciate your patience, -Your Customer Support Team

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Toll Free Number Unavailable

January 30, 2015 11:12 am

Hello Valued Customers, We are currently having an issue with our toll-free line but please feel free to reach out to us via chat or email.   This will be fixed as soon as possible and we will keep you updated.  Sorry for any inconvenience. Regards, -Your Customer Support Team

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[Glibc Vunlerability] – Linux VPS Customers

January 28, 2015 4:41 pm

Dear Valued Customer with a Linux VPS, Please be aware that a vulnerability has been discovered in ‘glibc’, which affects all Virtual Private Servers running on Linux. As a result, security patches have been made available by CentOS and Ubuntu/Debian, and it is recommended that you update your VPS as soon as possible. Before proceeding [...]

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MySQL01 Maintenance on January 31, at 12:00 AM EST

January 28, 2015 3:59 pm

Dear VPS users, We would like to inform you that our Operations Team has scheduled a MySQL01 upgrade this weekend. This upgrade will improve our service performance and hopefully, you will enjoy your stay with us even more than earlier. This procedure will require a node reboot which may bring  your server offline on January 31 between [...]

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[COMPLETED]: onCloud Control Panel Upgrade

January 26, 2015 1:56 pm

Hello onCloud Customers, We are happy to advise that your new and improved onCloud Control Panel is here!  You can now place orders via and manage your services via   Real time support is also available to you via chat, email and telephone support. Thanks so much for your patience and understanding, -Your [...]

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Important Maintenance: onCloud Control Panel Upgrade

January 20, 2015 2:45 pm

Dear onCloud Customers, In order to improve the general stability and usability of your onCloud Control Panel, we will be performing a maintenance on Sunday, January 25th at 9 pm until  January 26th at 9 pm EST.   During this time frame there will be intermittent issues with: Orders that are placed via Account [...]

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