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[Resolved] Emergency Maintenance -Canadian Virtual Private Servers

March 28, 2014 12:09 pm

Dear Toronto VPS Customers, The routing issue has been resolved and all of the Canadian based VPSes are back online. Our main priority is to ensure the reliability and availability of your server so you can rest assured that the core issues of this interruption will be addressed. We appreciate your business, -Your Customer Support [...]

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Emergency Maintenance -Canadian Virtual Private Servers Unavailable

March 28, 2014 11:38 am

Dear Toronto VPS Customers, Our Operations Team has advised that about half of the Canadian based VPSes are offline. We have identified the issue and are working as quick as possible to resolve it. More details will come as we have it.  We apologize for any inconvenience. Regards, -Your Customer Support Team

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Emergency Maintenance – US Linux VPS COMPLETED

March 20, 2014 12:13 pm

Dear US Linux VPS Customers, We are happy to inform you that the issue on the node RVZLIN15 is successfully resolved. We are sincerely sorry for any inconvenience. In the process of improving your service we are trying our best to ensure that there is minimal impact to you. Thank you for your understanding. Yours [...]

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Emergency Maintenance -US Linux VPS (Update)

March 20, 2014 9:49 am

Dear US Linux VPS Customers, Unfortunately this is still ongoing and we have directly emailed those of you that are impacted by this.  Once again we are working as quickly as possible to resolve this issue and we will keep you posted of this progress. Regards, -Your Customer Relations Team

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Emergency Maintenance -US Linux VPS

March 20, 2014 8:43 am

Dear US Linux VPS Customers, There are some of you with a Rochester based Linux VPS that are experiencing downtime.  The node (RVZLIN15) is unresponsive and our Operations Team is working to get everything up and running for you as soon as possible.  We will keep you posted of this progress. Thank you for your [...]

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Incident Report | Network interruption Canadian Datacenter

March 10, 2014 3:23 pm

Dear clients: We would like to follow up with you regarding the network outage which we experienced on March 7th, 2014, to provide a incident report for the causes of the outage. Early Friday, we were alerted of an emergency maintenance situation concerning our Toronto Datacenter. Following this alert, we investigated any provider-level issues and [...]

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[Resolved] Connection Issues

March 8, 2014 1:14 am

Dear Customers, We are happy to advise that this issue has been resolved. All the services that were effected during this time will be back online. Please know the cause of the interruption fixed to ensure the reliability of your service. Thank you for your patience, -Your Customer Support Team

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[Update] Connection Issues

March 7, 2014 7:37 pm

Dear Shared Hosting and Email Customer’s, Following the interruptions we have encountered today, it’s believe we have determined the root cause. As an effort to prevent this issue from arising again, we have an adjustment to make within the network. We have scheduled a time to complete the network update that we believe would provide [...]

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Connection Issues to myhosting.com

March 7, 2014 6:18 pm

Dear Shared and Exchange myhosting.com customers, We are informing you that our connectivity issue is still ongoing. We are doing our best to determine and and fix this issue. Your online presence is important for us and we sincerely apologizing for any inconvenience. Updates will follow shortly. Your Customer Relations Department

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Connection Issues to myhosting.com from Cogentco

March 7, 2014 3:33 pm

Dear Valued Customers, We have determined an issue related to ISP’s connected to Cogentco. We have made an update to redirect this for our customers to regain access to our site and resolve any connectivity issues related to email. We recommend flushing your DNS to complete the change through your Start Menu>Command Prompt> ipconfig /flushdns . [...]

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