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[Completed] Attention onCloud Linux Shared Services

November 13, 2014 1:43 pm

Hello Valued Customers, Our Operations Team confirmed that the upgrade to our backend storage has been successful.   Performance is greatly improved and we will continue to work hard to ensure that your sites and services are readily available. We truly appreciate your patience during this time and we look forward to providing you with service [...]

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[FINAL UPDATE] Emergency Maintenance: Oncloud Exchange Users

November 13, 2014 1:18 pm

Dear Valued Exchange Users, We are happy to inform you that the issue with delayed emails is now fixed. We are sorry for any inconvenience. We hope that you enjoy your stay with us!   Sincerely, Your Customer Relations Department

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[UPDATE] Emergency Maintenance: Oncloud Exchange Users

November 12, 2014 10:15 am

Dear Valued Exchange Users, Our Operations Team has implemented an email fix last night.  All emails should arrive with no issue and we are still testing this environment. A final update will be provided shortly. Truly yours, Customer Relations Department  

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[Update 2] Attention onCloud Linux Shared Services

November 12, 2014 9:05 am

Dear Valued Customers, We are happy to advise that the issues that we are close to completion with our backend storage issue.    As we continue to invest in our infrastructure, you will notice improved performance and reliability. Thank you so much for your patience and understanding, -Your Customer Relations Department

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[Update 1] Attention onCloud Linux Shared Services

November 11, 2014 5:18 pm

Dear Valued Customers, Unfortunately the issue with Shared Linux OnCloud subscription is still ongoing, which may lead to intermittent website interruption. Our administrators have identified an issue with the backend storage that they are currently working to resolve. Your patience and understanding is highly appreciated. Yours truly, Customer Relations Department  

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Emergency Maintenance: Oncloud Exchange Users

November 11, 2014 9:48 am

Dear Valued OnCloud Exchange Customers, We are currently experiencing an issue with the mail delivery that forced our Exchange Service to go under emergency maintenance. Our Operations Team is diligently working with our partner Spam Experts on fixing the problem. We will update you as soon as the issue is resolved. We care about your [...]

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Attention onCloud Linux Shared Services

November 7, 2014 12:27 pm

Dear Valued Customers, Please be advised  that because of unforeseen service maintenance, you may experience a website interruption on onCloud Linux Shared Subscriptions. We understand that your online presence is  important therefore, we are doing our best to resolve as soon as possible. Thank you for your patience and understanding. Yours truly, Customer Relations Department

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[Resolved] Emergency Maintenance -onCloud Linux Shared Services

November 6, 2014 7:12 pm

Hello Customers with an onCloud Linux Shared Subscription, We are happy to inform you that the intermittent issues we were having with the loading of sites have been resolved. We apologize for any inconvenience caused because of this maintenance. Thank you for your business with myhosting.com. Regards, -Your Customer Support Team  

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Emergency Maintenance -onCloud Linux Shared Services

November 6, 2014 2:48 pm

Hello Customers with an  onCloud Linux Shared Subscription, Please be advised that we are currently having intermittent issues with the loading of sites. Our Operations Team is aware of the concern and is working with our partners to revolve this. We apologize for any inconvenience and will keep you posted. Regards, -Your Customer Support Team

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[Final Update] Taking actions to protect our Linux VPS Customers

November 6, 2014 10:12 am

Dear Valued Linux VPS Customers, Due to kernel vulnerability, all Data Centers were rebooted. This big project is now 100% finished. The servers in Toronto Data Center were completed yesterday and this morning we finished the ones in Rochester data center. We apologize for any inconvenience and  we want to thank you for your patience. [...]

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